Shipping, returns & refund policy.
These terms apply to supplier-fulfilled physical products ordered through the VTech Telecom dropshipping store. Product-specific conditions communicated before payment form part of the order terms.
1. Order confirmation
Before payment, VTech Telecom confirms the agreed product or specification, current price, supplier availability, delivery charge where applicable, estimated delivery window and any product-specific warranty or return restrictions. An enquiry or quotation does not reserve stock unless expressly stated.
2. Supplier fulfilment
Some products are held, packed and dispatched by third-party suppliers rather than from VTech Telecom premises. VTech Telecom remains the customer's primary support contact for the order, but dispatch timing, packaging, courier selection and manufacturer warranty may depend on the supplier.
3. Delivery estimates
Delivery dates are estimates, not guarantees, unless expressly agreed in writing. Delays can occur because of supplier processing, courier operations, weather, public holidays, address problems or events outside our reasonable control. We will share available tracking information and material updates.
4. Customer address and contact information
Customers are responsible for providing a complete and accurate delivery address and reachable phone number. Additional delivery cost caused by an incorrect or incomplete address may be charged where the courier or supplier requires it.
5. Cancellation
Please request cancellation as soon as possible. If the supplier has not processed or dispatched the order, we will try to cancel it. Once an order has been dispatched, cancellation may no longer be possible and the return rules below may apply instead.
6. Wrong, damaged or materially defective items
Contact VTech Telecom promptly after delivery with the order details and clear photos or video showing the packaging, label and problem. Keep the item and packaging until we advise you. We will raise the claim with the supplier and explain the available replacement, return or refund process.
7. Change-of-mind returns
Change-of-mind returns are not automatically available for every supplier-fulfilled item. Eligibility depends on the product category, hygiene/sealed status, supplier policy and condition of the item. Where a change-of-mind return is accepted, the customer may be responsible for return delivery cost unless otherwise agreed.
8. Refunds
Where a refund is approved, it is processed after the required supplier/fulfilment review and, when applicable, receipt or inspection of the returned item. Refund timing can also depend on the payment provider or bank. We do not promise an instant refund where third-party processing is required.
9. Warranty
Warranty coverage, if any, varies by product and supplier. We will state the available warranty information before payment where supplied to us. Manufacturer or supplier warranty claims may require serial numbers, proof of purchase, photos, diagnostic information or return of the item.
10. Payment safety
Pay only through the payment channel or invoice communicated through VTech Telecom's official contact details. If you are uncertain about a payment request, verify it with us before paying.
11. Privacy
Order information may be shared with the supplier, courier or payment provider only as reasonably necessary to fulfil the order, deliver the product, process payment or resolve a customer-service issue. See our Privacy Policy.
12. Contact
Email: Vetch.telecom.biz@gmail.com
Phone/WhatsApp: +234 806 264 8237
Website: vtechtelecom.com